Who we are
1. Who we are
Injuries Direct is a trading name of NJS Law Limited, a company registered in England and Wales, company number 15170704. Registered office: St George Chambers, St Georges Place, Macclesfield, Cheshire, SK11 8BT.
NJS Law Limited is authorised and regulated by the Solicitors Regulation Authority, SRA number 8006550. The professional rules that apply to us are the SRA Standards and Regulations, available at www.sra.org.uk.
In this policy, "we", "us" and "our" mean NJS Law Limited trading as Injuries Direct. "You" means anyone whose personal data we handle — including website visitors, people who make an enquiry, and our clients.
This policy explains how we collect and use personal data through our website at www.injuriesdirect.com and in connection with the enquiries and services that follow from it.
You can contact us about anything in this policy by email at injuriesdirect@njslaw.co.uk, by telephone on 0330 818 1202, or by post at the address above.
2. The information we collect
Information you give us
Identity and contact details — your name, date of birth, postal address, email address and telephone number.
Details of your enquiry or accident — what happened, when and where it happened, who else was involved, and any reference numbers such as a police or insurance reference.
Health and injury information — the injuries you have suffered, your symptoms, treatment, recovery and any ongoing effects, together with medical records and reports where these are needed for your claim.
Financial information — loss of earnings, expenses, care costs and, where relevant, bank details for the payment of compensation.
Correspondence — the content of emails, letters, web forms, text messages and notes of telephone calls between us. Calls may be recorded for training, quality and record-keeping purposes; where they are, we will tell you at the start of the call.
Marketing preferences — whether you have asked to receive marketing from us, and any preferences you have set.
Information we collect automatically
When you visit our website we may collect your IP address, device and browser type, operating system, the pages you view, how you arrived at our site, how long you stay and what you click on. Most of this is collected through cookies and similar technologies, which are only used where you have given consent. See section 9.
Information we receive from others
Where relevant to your enquiry or claim, we may receive information about you from medical professionals and medical reporting agencies, the police, your employer, insurers, the Motor Insurers' Bureau, the Criminal Injuries Compensation Authority, the courts and other parties to your claim, and from other legal professionals previously instructed by you.
Special category data
Information about your health is special category data under data protection law and is given additional protection. We handle it with particular care, restrict access to it, and — as set out in section 4.5 — we never use it for marketing or share it with advertising platforms.
3. Why we use your information, and our lawful basis
We are only allowed to use your personal data where the law permits. The table below sets out what we use your data for and the legal basis we rely on.
What we use it for
Our lawful basis
Responding to your enquiry and assessing whether we may be able to help
Steps taken at your request before entering into a contract; our legitimate interests in responding to enquiries
Providing legal services and pursuing or defending your claim
Performance of our contract with you
Handling health and medical information as part of your claim
Article 9(2)(f) UK GDPR — necessary for the establishment, exercise or defence of legal claims
Meeting our regulatory, professional and legal obligations, including SRA rules, anti-money-laundering checks, conflict checks and record retention
Compliance with a legal obligation; substantial public interest (DPA 2018, Schedule 1)
Managing complaints, disputes and insurance matters
Our legitimate interests in defending our position; establishment, exercise or defence of legal claims
Marketing our services to you
Your consent, or our legitimate interests in promoting our services to existing and former clients — see section 4
Measuring and improving our marketing, website and services
Your consent (for cookies and similar technologies); our legitimate interests in understanding what works
Keeping our systems, premises and information secure
Our legitimate interests in protecting our business and the people we hold data about
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights. You can ask us for details of that assessment at any time, and you have the right to object — see section 8.
4. Marketing
4.1 Marketing our own services
We may use your name, contact details and marketing preferences to tell you about our legal services, guides, updates and offers that we think may be relevant to you. We may do this by email, text message, telephone, post and through online and social media advertising.
If you are an existing or former client, or you have enquired about our services, we may send you marketing about similar legal services unless you tell us not to. We will always give you a clear opportunity to opt out when we first collect your details, and in every marketing message we send.
In all other cases we will only send you electronic marketing where you have given us your consent.
We will not make marketing calls to you if your number is registered with the Telephone Preference Service, unless you have told us we may.
You can opt out at any time, at no cost, by using the unsubscribe link in any marketing email, replying STOP to any marketing text, or contacting us using the details in section 1. We will action your request promptly. Opting out of marketing will not affect any advice or service we are providing to you.
4.2 Marketing analysis and audience measurement
We analyse how our marketing performs so that we can improve it. This may involve looking at which adverts, emails and pages people respond to, building anonymous or aggregated reports, and grouping contacts into audiences so that our advertising is more relevant and less repetitive. Where this involves cookies, tracking pixels or similar technologies on our website, we only do it with your consent, which you can withdraw at any time.
4.3 Sharing your information with third parties for marketing purposes
To run our marketing and analytics we use specialist third-party providers. These may include email and SMS platforms, customer relationship management systems, marketing and creative agencies, website analytics providers, call-tracking providers, and online advertising and social media platforms.
Where we share your personal data with these providers, we do so on strict terms:
They act only on our instructions. They are engaged as our processors and may use your data solely for the purposes we specify.
They may not use your data for their own purposes or their own commercial benefit. They are contractually prohibited from doing so.
They may not sell, rent, licence or otherwise disclose your data, or use it to market their own products and services, or the products and services of anyone else.
They must keep your data secure and apply appropriate technical and organisational measures.
They must delete or return your data when our instructions end, and may not retain copies except where the law requires it.
We do not sell your personal data. We do not share it with third parties so that those third parties can market to you on their own behalf, and we do not pass your details to other claims companies, claims management companies or law firms for the purpose of them marketing to you.
4.4 Advertising platforms
Some advertising and social media platforms — for example Meta and Google — act as controllers in their own right for certain aspects of the advertising services they provide, including their own security, measurement and platform-improvement purposes. Where that is the case, we cannot restrict their use of data to our instructions alone, and their own privacy policies will also apply. We only share data with these platforms where you have consented, and we limit what we share to contact identifiers.
4.5 We never use your health information for marketing
We do not use information about your injuries, symptoms, medical history, treatment or the circumstances of your accident for marketing purposes. We do not share any of that information with advertising platforms, marketing agencies, analytics providers or any other third party for marketing or advertising purposes, and we do not use it to build advertising audiences or targeting criteria.
5. Who else we share your information with
Apart from the marketing providers described in section 4, we may share your personal data with:
Barristers, medical experts, costs draftsmen, translators, enquiry agents and other professionals instructed in connection with your claim.
The other side and their representatives, including defendants, their solicitors and their insurers, and the courts and tribunals, where this is necessary to pursue your claim.
The Criminal Injuries Compensation Authority, the Motor Insurers' Bureau and other claims schemes, where relevant to your case.
Our own IT, case management, document storage, telephony and cyber-security suppliers, who host or support the systems we use.
Our professional indemnity insurers, auditors, accountants, bank and professional advisers.
Our regulators and other authorities, including the Solicitors Regulation Authority, the Legal Ombudsman, the Information Commissioner's Office, HM Revenue & Customs, the police and law enforcement, where we are required or permitted to do so by law.
Litigation funders and providers of after-the-event insurance, where this is relevant to how your claim is funded and we have discussed it with you.
A purchaser or successor, if our business or part of it is transferred, in which case your data would remain protected by this policy or an equivalent one.
Everything we hold about our clients is also protected by our professional duty of confidentiality as solicitors. We will not disclose confidential client information to anyone outside our firm except where you have consented, where it is necessary to act for you, or where we are required to do so by law or by our regulator.
6. Sending information outside the UK
Some of our suppliers store or process data outside the United Kingdom. Where they do, we ensure appropriate safeguards are in place — either the country has been formally recognised by the UK government as providing adequate protection, or we put in place the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any additional measures needed.
You can request a copy of the safeguards we use by contacting us using the details in section 1.
7. How long we keep your information
We keep personal data only for as long as we need it.
Our retention periods are set by reference to the requirements of the Solicitors Regulation Authority, the limitation periods that apply to claims, the requirements of our professional indemnity insurers, and our legal, accounting and tax obligations. Files relating to children and protected parties are held for longer, because the time limit for bringing a claim does not begin to run in the usual way.
We keep a record of your marketing preferences and any opt-out for as long as we hold your details, so that we can continue to honour your choices.
When we no longer need your personal data, we delete it securely or anonymise it so that you can no longer be identified.
8. Your rights
You have a number of legal rights over the personal information held by us:
The right to access your personal information;
The right to correct or update any personal information;
The right to object to further processing. You have an absolute right to object to direct marketing at any time, and if you do we will stop;
The right to restrict the processing of your personal information;
The right to ask us to delete your personal information (please note we will only be able to accommodate this request where it is no longer necessary for the purpose(s) for which it was provided or where we no longer have a lawful basis to process your personal information);
The right to receive the personal information we hold about you in a portable format, however this need only be provided in limited circumstances where the processing has been done by automated means; and
The right to withdraw your consent at any time, where we rely on your consent. This will not affect anything we did before you withdrew it.
You can contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would ask that you contact us first so that we have the opportunity to put things right.
9. Cookies
Our website uses cookies and similar technologies. Cookies that are strictly necessary for the site to work are always active. All other cookies — including analytics, advertising and social media cookies — are only set where you have given consent through our cookie banner.
You can change or withdraw your cookie consent at any time using the cookie settings link on our website. Full details of the cookies we use, what they do and how long they last are set out in our [Cookie Policy].
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Where changes are significant, we will bring them to your attention.