Website Terms and Conditions

1. Introduction

Welcome to Injuries Direct.

These Terms and Conditions govern your use of injuriesdirect.com, including its website content, online enquiry forms, digital resources and communication services.

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with them, please discontinue using the website.

Injuries Direct is a trading style of NJS Law Limited and is not a separate legal entity.

NJS Law Limited is registered in England and Wales under company number 15170704 and is authorised and regulated by the Solicitors Regulation Authority (SRA Number: 8006550).

Website operator

These Terms and Conditions relate to the use of the Injuries Direct website. They do not replace any client care letter, Conditional Fee Agreement or other contractual documentation issued by NJS Law Limited.

2. Relationship between Injuries Direct and NJS Law Limited

Injuries Direct operates as a trading style of NJS Law Limited.

The Injuries Direct website provides information about personal injury claims and allows individuals to submit enquiries regarding potential legal matters.

All enquiries submitted through injuriesdirect.com are received and managed by NJS Law Limited.

Information collected through the website may be used by NJS Law Limited to:

• Assess potential personal injury claims.
• Contact individuals about their enquiries.
• Request further information.
• Arrange appointments.
• Manage enquiry records.
• Provide legal services where appropriate.
• Support administrative and automated communications.
• Measure website and advertising performance, subject to applicable privacy and consent requirements.

Where NJS Law Limited agrees to act, the legal services will be provided by NJS Law Limited under the relevant engagement terms.

Injuries Direct does not operate as an independent law firm.

3. Website information and legal guidance

The information published on injuriesdirect.com is provided for general information and educational purposes.

We take reasonable steps to ensure that website content is accurate and up to date.

However, legal information may change due to legislation, court decisions or regulatory developments.

Website content does not constitute personalised legal advice.

Information about compensation, liability, limitation periods or potential claims should not be treated as a definitive assessment of your individual circumstances.

You should seek advice from an appropriately qualified legal professional before making decisions about your legal rights.

4. No automatic solicitor-client relationship

Using injuriesdirect.com, reading its content or submitting an enquiry does not automatically establish a solicitor-client relationship.

A solicitor-client relationship will only arise when NJS Law Limited has agreed to act and the necessary engagement arrangements have been completed.

Submitting an enquiry does not guarantee that your claim will be accepted.

NJS Law Limited may decline an enquiry where appropriate, including where:

• A claim falls outside the services provided.
• There is insufficient information to assess the matter.
• A conflict of interest exists.
• The claim does not meet the firm's acceptance criteria.
• The firm is otherwise unable to act.

Until NJS Law Limited confirms that it has agreed to represent you, you remain responsible for protecting your legal position, including complying with applicable deadlines and limitation periods.

5. Online enquiries and claim assessments

Our website allows individuals to submit information about potential personal injury claims.

When completing an enquiry form, you agree to provide information that is accurate and truthful to the best of your knowledge.

We may request information including:

• Your name and contact details.
• The date and circumstances of an accident.
• The type of injury sustained.
• Details of medical treatment.
• Information about any existing solicitor.
• Other information relevant to assessing the enquiry.

Information submitted through Injuries Direct will be received and processed by NJS Law Limited.

We may contact you to discuss your enquiry, request further details or arrange an appointment.

Submitting an enquiry does not guarantee that legal proceedings will be commenced or that compensation will be recovered.

6. Advertising and third-party lead forms

Injuries Direct may advertise its services through platforms including Facebook, Instagram, Google and TikTok.

Advertisements may direct users to injuriesdirect.com or to enquiry forms hosted by third-party platforms.

Information submitted through these forms may be transferred to NJS Law Limited for enquiry assessment and follow-up.

Third-party platforms may also apply their own terms and privacy policies.

Advertising content is intended to provide general information about our services.

An advertisement does not constitute an unconditional offer of legal representation or a guarantee of compensation.

7. Automated communications

Following an enquiry, NJS Law Limited may use automated systems to manage communications.

You may receive:

• Enquiry acknowledgements.
• Appointment booking links.
• Requests for additional information.
• SMS reminders.
• Email follow-ups.
• Invitations to continue a conversation through WhatsApp.
• Other communications relating to your enquiry.

These communications are intended to support the enquiry process.

They are separate from promotional marketing communications, which are subject to applicable marketing laws.

8. Artificial intelligence and virtual assistants

NJS Law Limited may use artificial intelligence and automated technologies to support enquiries received through Injuries Direct.

These services may include AI-assisted telephone answering, website chat and WhatsApp conversations.

Automated assistants may help with:

• Responding to initial enquiries.
• Collecting preliminary information.
• Providing general information about legal services.
• Arranging appointments.
• Directing enquiries to appropriate teams.
• Supporting administrative follow-up.

AI-generated responses are provided for general information and administrative assistance.

They do not constitute personalised legal advice.

AI-generated information may contain inaccuracies or may not fully reflect the circumstances of an individual claim.

Where appropriate, enquiries may be referred to authorised members of the NJS Law team.

NJS Law Limited remains responsible for complying with its applicable professional and legal obligations when using automated technologies.

Personal information processed through these services is handled in accordance with our Privacy Policy.

9. No Win No Fee arrangements

Certain personal injury claims may be eligible for funding arrangements commonly described as "No Win No Fee".

Eligibility depends on the circumstances of the claim and NJS Law Limited's assessment.

No Win No Fee arrangements are subject to the terms of the relevant funding agreement.

Depending on the arrangement and circumstances, deductions, expenses, insurance premiums or other financial liabilities may apply.

NJS Law Limited will explain relevant funding arrangements, potential costs and financial risks before entering into an agreement to act.

References to No Win No Fee on the website do not constitute an unconditional guarantee that no costs will arise in every circumstance.

10. Compensation information and previous case results

Our website may contain information about compensation amounts, previous settlements or illustrative personal injury claims.

Such information is provided for general guidance.

Compensation depends on the individual circumstances of each case, including the nature of the injury, evidence, liability, financial losses and applicable law.

Previous results do not guarantee a similar outcome in another claim.

We do not guarantee that any particular claim will succeed or that a specific amount of compensation will be recovered.

11. Website availability

We aim to maintain a reliable and accessible website.

However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend or modify website access for maintenance, security updates or operational reasons.

We are not responsible for interruptions caused by circumstances outside our reasonable control, subject to applicable law.

12. Acceptable website use

You agree to use injuriesdirect.com lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Submit deliberately false or misleading information.
• Attempt unauthorised access to website systems.
• Introduce malicious software or harmful code.
• Interfere with website security or functionality.
• Submit abusive, threatening or unlawful content.
• Use automated systems to disrupt the website.
• Commercially exploit protected website content without permission.

We may take reasonable steps to protect the website and its users from unlawful or harmful activity.

Nothing in these terms restricts lawful activity or rights that cannot legally be excluded.

13. Intellectual property and copyright

Unless otherwise stated, the content of injuriesdirect.com is owned by or licensed to NJS Law Limited.

This may include:

• Website text.
• Articles and educational content.
• Graphics and illustrations.
• Photographs and videos.
• Logos and branding.
• Website layout and design.
• Original digital resources.

These materials may be protected by copyright, trademark and other intellectual property laws.

You may view, download or print reasonable extracts for personal, non-commercial use, provided that relevant copyright notices are retained.

You must not reproduce, distribute, modify or commercially exploit protected content without appropriate permission, except where permitted by law.

Requests for permission may be sent to injuriesdirect@njslaw.co.uk.

14. Third-party websites and links

Our website may contain links to external websites, social media platforms and other services.

These links are provided for information and convenience.

Unless expressly stated, a link does not imply endorsement by Injuries Direct or NJS Law Limited.

We do not control independent third-party websites and are not responsible for their content, availability or privacy practices.

You should review their terms and privacy policies before using external services.

15. Cookies and website analytics

Injuriesdirect.com may use cookies and similar technologies to support website functionality, measure performance and evaluate advertising effectiveness.

Strictly necessary cookies may operate automatically.

Analytics, advertising and other non-essential tracking technologies will only operate where the necessary consent has been obtained.

Visitors can manage their preferences through the website's Cookie Settings.

Further information is available in our Cookies & Consent Policy.

16. Privacy and data protection

All personal information collected through injuriesdirect.com is processed by NJS Law Limited, the legal entity operating the Injuries Direct trading style.

Information submitted through enquiry forms, telephone calls, email, SMS, WhatsApp or other communication channels may be used to assess potential claims and manage communications.

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Our Privacy Policy explains:

• What personal information we collect.
• Why we collect it.
• How NJS Law Limited uses enquiry information.
• How information may be processed through CRM and automated systems.
• How advertising and analytics information is used.
• When information may be shared.
• How long information may be retained.
• Your data protection rights.

For privacy enquiries, please contact injuriesdirect@njslaw.co.uk.

17. Limitation of liability

We take reasonable care in preparing and maintaining the information published on injuriesdirect.com.

However, general website information may not reflect every legal development or individual circumstance.

To the extent permitted by law, NJS Law Limited is not responsible for losses arising solely from reliance on general website information without obtaining appropriate individual legal advice.

Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot lawfully be excluded or restricted.
• Any professional or regulatory responsibility that cannot lawfully be limited.

Nothing in these terms affects your statutory rights.

Any limitations of liability relating to legal services provided to clients will be governed by applicable law and the relevant engagement documentation.

18. Changes to website content and services

We may update, amend, suspend or remove website content or features where reasonably necessary.

This may include changes to:

• Legal information.
• Enquiry forms.
• Advertising landing pages.
• Appointment booking services.
• Communication channels.
• Automated and AI-assisted services.
• Website functionality.

We aim to ensure that information about our services remains accurate and relevant.

19. Changes to these terms and conditions

We may update these Terms and Conditions to reflect changes in legislation, regulatory requirements, technology or website operations.

Updated terms will be published on injuriesdirect.com with a revised date.

Your continued use of the website will be subject to the terms applicable at the time of your use.

Changes to these website terms will not automatically alter any existing client engagement agreement.

20. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Subject to mandatory legal rights and applicable jurisdictional rules, disputes relating to use of this website will be subject to the jurisdiction of the courts of England and Wales.

Nothing in these terms removes mandatory rights available to consumers under applicable law.

21. Contact information

For questions about these Terms and Conditions or use of the Injuries Direct website, please contact: