0800 2800 979

Terms and Conditions

How Injuries Direct will assist you...

One of our call handlers will listen sympathetically to you and take the details of your accident. Where the call handler feels you would benefit from legal advice and your claim merits further investigation, you will receive an offer to be put you in touch with a specialist solicitor without delay. Injuries Direct will not charge you anything for doing this. We will not ask you to take out any loan, sign anything, or enter into any contract. We do not give you legal advice. That is the job of specialist lawyers

If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.

Injuries Direct panel of solicitors contribute to the cost of marketing and of the Helpline call centre. They will not charge you for any of those costs. They should give you full advice about your claim, including an estimate as to what compensation you might receive if successful, how long it will take, and whether you might have to contribute anything at all if you win. In most cases it is nothing. You may have legal expense insurance to protect you, but if not, many cases are successfully run under a no win no fee agreement, where you pay nothing if you lose, and in most cases, nothing at all if you win. Your solicitor will explain all this clearly before your claim is started.

Seek Advice quickly after your accident:

This is important. Although you generally have 3 years (or longer for those under 18) from the accident date until your claim is time-barred, it is best to gather the evidence while memories are fresh, and get the legal and rehabilitation help when you need it most.

Injuries Direct is always striving to improve its service to the public

Law Society Accreditation:

Our member firms have been specially selected to deal with personal injury cases. In England and Wales every one of our firms has a Law Society Specialist Personal Injury Panel member.

Contacting Us:

When telephoning Injuries Direct calls may be recorded and used for internal training and regulatory compliance purposes only.

If you phone us between 09:00-17:30 Monday to Thursday, 09:00-17:00 on Friday, 10:00-14:00 on Saturday, you will be put through directly to a Injuries Direct specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call centre where we will take your details and arrange for a specialist advisor to call you back during the times above.

* Payments made to claimants in respect of £200.00 upfront will be paid once the claim has been accepted by one of our Solicitors and all relevant paperwork has been signed.  In some cases an assessment cannot be made until a Solicitor has had the opportunity to review details contained in the medical report.

Site Information:

This site is optimised for a screen resolution of 1024 x 768 @ 16,000 colours and a version 4.0 (or higher) browser.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor

For more information about this or any of our other services, contact Injuries Direct on 0800 2800 979 or complete our Contact form

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