Birmingham businessman loses claim for compensation against British Airways
A Birmingham businessman who was allegedly threatened by a member of British Airways staff at Heathrow airport has lost his claim for compensation.
Mohammed Nazam, 50, claims he was told by a BA customer services manager that he would be kidnapped in his native Pakistan when he disembarked the plane if he did not stop arguing with him.
Mr Nazam was due to travel to the Pakistani capital Islamabad with his wife and two children because of a ‘family emergency’. However, whilst they were checking in a glitch on the computer system meant the process was delayed; which ended up causing them to miss their flight.
An argument broke out with BA staff after they told Mr Nazam that he would have to rearrange his travel arrangements for the next day. He told workers, including the BA customer services manager that the delay had not been his fault.
Mr Nazam said: “We continued arguing and he told me he was a ‘proper guy’ in Pakistan. He said that as soon as I got off the plane he could have me kidnapped and that he had big connections over there.
“It was shocking, this man was supposed to be helping me and sorting out my flight, and there he was threatening me.”
Now, British Airways are refusing to refund the £2000 cost of the missed flights and are dismissing any of the allegations against them.
A spokeswoman for the airline said: “The customers who were flying to Islamabad in July 2008 had not fully completed their details and when these were completed it was too late for check in. We offered to re-book the family on an alternative flight, however this offer was refused. The customer became abusive and as a result we refused him further travel.”
Mr Nazam, who is still pursuing a full refund from the company said: “What they’re saying is nonsense – I want my money back.”
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